Privacy Policy

Transcut Studio is a video editor that runs on your computer. It is operated by Andika Sentosa Putra, British Columbia, Canada (“we”, “us”). Questions: support@transcutstudio.com.

The short version

• Your videos, audio and transcripts never leave your computer. Transcription, editing and export all happen on your device. We never receive, see or store your media.
• We only handle the little information needed to sell you a licence and keep the app working: your email address, your licence key, and an anonymous code for your computer.
• We don’t sell your information, and we don’t show ads.

What we collect, and why

Information	When	Why	Who handles it
Name, email address, billing country, order details	When you buy Pro or a monthly plan	To process your purchase, send your receipt and licence key, and handle refunds	Lemon Squeezy, our reseller (merchant of record). Payment card details go to Lemon Squeezy and its payment processors, never to us.
Licence key, an anonymous device code, app version, operating system	When you activate your licence, and when the app checks it (at start-up and about once a day while online)	To confirm your licence is valid and enforce the device limit	Lemon Squeezy’s licence service and our licence server
An anonymous device code	When you use one of your 3 free full exports	To count free exports per computer	Our licence server
Your IP address (sent automatically with any internet request)	When the app downloads a speech model, checks for updates or checks your licence	Needed to deliver the download or answer the check; not used to identify you	Hugging Face (model downloads), our update and licence servers
Crash reports (what went wrong in the app, without your file names or transcript text)	Only if you turn this on	To fix bugs	Our crash-reporting service
Usage statistics (for example “an export finished”; never your content)	Only if you turn this on	To understand which features help people	Our analytics service
Your email address	When you join the waitlist on our website	To send you the launch email (and nothing else, unless you sign up for more)	Our website host (Cloudflare) and, for sending, our email service
Your messages	When you email us	To answer you	Our email provider

The anonymous device code is a scrambled identifier made on your computer. It doesn’t contain your name, email, files or anything readable about you; it only lets us tell one computer from another.

What we don’t collect

Your videos, audio, transcripts, project files, file names or folder names; your contacts; your location beyond the country you give at checkout.

How long we keep it

• Purchase records: as long as the law requires (tax records in Canada: generally 6 years).
• Licence and device records: while your licence is active, and up to 2 years after it ends.
• Free-export counts: up to 2 years.
• Crash reports and statistics (if you turned them on): up to 1 year.
• Support emails: up to 2 years after the conversation ends.
• Waitlist emails: until the launch email is sent and up to 6 months after, or until you unsubscribe or ask us to delete it.

Your choices and rights

• Crash reports and usage statistics are off unless you turn them on, and you can turn them off at any time in Settings.
• You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it (except what we must keep by law), by writing to support@transcutstudio.com. We answer within 30 days.
• Depending on where you live (for example Canada, the European Union, the United Kingdom or California), you may have further rights under local privacy law; we honour them. You can also complain to your privacy regulator (in Canada, the Office of the Privacy Commissioner of Canada or, in British Columbia, the Office of the Information and Privacy Commissioner).

Where the information is processed

We and some of the services above may process information outside your country (for example in Canada, the United States or the European Union). We only use services that protect it with appropriate safeguards.

Children

Transcut Studio isn’t intended for children under 13 (under 16 in the European Union), and we don’t knowingly collect their information.

Changes

If we change this policy, we update the date at the top and, for important changes, tell you in the app or by email before they take effect.